Policy Hub

Legal documents and compliance context in one route.

This hub centralizes public policy pages for VoltPay and provides context on how compliance controls map to product behavior.

Operator: VoltService Ltd

Public legal documents

Current references for users and reviewers.

Privacy Policy

Data categories, processing purpose, retention, and rights.

Terms of Service

Eligibility, acceptable use, limitations, and updates.

Data Deletion

In-app and email deletion paths, retention caveats.

Compliance implementation notes

Mapped to current app and backend contracts.

KYC and identity checks

Document payloads are encrypted client-side before upload.
Attestation and commit flow binds payloads to session context.
Review worker owns final verified/rejected transitions.

Payment settlement policy

Payment completion is webhook-authoritative.
Wallet state writes are server-owned and idempotent.
Client UI only mirrors server-finalized status.

Phone verification path

Legacy OTP remains default stable path.
PNV-ready provider contract allows safe provider swap later.
Feature-flag gate controls rollout risk.

Support and inquiries

Email voltservice@metalbrain.net for policy questions.
Regulatory obligations may require mandatory record retention.